What we collect
- Session and account details. A guest session identifier, and, if you create an account, the details you give us to do so.
- Device and usage information. Browser and device type, language, approximate location derived from your IP address, and how you use the service, including pages viewed and features used.
- Payment information. Purchases are handled by third-party payment providers. We receive confirmation of a purchase, not your full card number.
- Reports and messages. What you send us through support, and information in reports you or others submit about a call.
Camera and microphone access is used only to carry your live call, and your browser asks for permission first. You can withdraw it at any time in your browser settings.
How we use it
We use information to run the service and match you with someone, to process purchases, to keep the community safe and to respond when you contact us. We also use aggregated usage data to understand which pages and features people use so that we can improve them.
Cookies, local storage and analytics
The service uses cookies and similar browser storage to keep your session, remember settings such as your daily free matches, and measure usage. We use Google Analytics to understand how people use the site. You can block or clear cookies and local storage in your browser, though some parts of the service may then stop working properly.
Who we share it with
We share information with service providers who help us run Voozchat, such as hosting, analytics and payment providers, and only as needed for those services. We may disclose information when the law requires it or when needed to protect people from harm. We do not sell your personal information.
How long we keep it and your choices
We keep information for as long as needed for the purposes above and to meet legal obligations. Depending on where you live, you may have the right to ask us to access, correct or delete personal information we hold about you. To make a request, write to us through contact us and tell us what you would like us to do.
Your rights and choices
Depending on where you live, you may be able to ask us for a copy of the personal information we hold about you, to correct it, to delete it, or to object to certain uses. You can also clear cookies and local storage in your browser at any time, and withdraw camera and microphone permission in your browser settings.
- Access and correction: ask what we hold and have mistakes fixed.
- Deletion: ask us to delete your account information, subject to what we must keep by law.
- Objection: tell us if you do not want your information used for a particular purpose.
Where information is processed
Our providers may process information in countries other than the one you live in. Where that happens, we expect them to protect it to a similar standard. We do not sell personal information, and we do not use the content of your live calls for advertising.
How we protect information
We limit who can see personal information, use encrypted connections between your browser and our servers, and rely on payment providers that handle card details under their own security standards. No online service can promise perfect security, so please use a strong password if you create an account and tell us quickly if you suspect something is wrong.
Children, security and changes
Voozchat is for adults only, and we do not knowingly collect information from anyone under 18. If you believe a minor has used the service, contact us and we will act on it. We use reasonable safeguards to protect information, but no online service is completely secure. If we change this policy, we will update the date at the top of the page.
For practical steps to protect yourself during a call, see the help and safety guide. The rules for using the service are in the terms of service.