Email support
The quickest way to reach us is by email. Our address is written with [at] in place of the @ sign to keep it away from spam crawlers; the button below opens a message to the right place.
support[at]voozchat.net
What to include so we can help quickly
- For billing: the date of the purchase, the amount and the name shown on your payment receipt.
- For a safety report: what happened, roughly when and on which device. Report from the call screen as well if you can.
- For a technical problem: your device, your browser and what you saw on screen.
- For a privacy request: what you would like us to do and, if you have an account, the details that identify it.
Please do not send passwords, full card numbers or verification codes. We will never ask for them.
Before you write
A lot of questions have a short answer elsewhere. For how matching and coins work, see how Voozchat works. For reporting and blocking, the help and safety guide has the steps, and it is quicker than waiting for a reply. If you want a quick ban or block, use the buttons on the call screen straight away.
Contact us: common questions
How do I report someone I met on a call?
Use report from the call screen if you can, and block the person. If you want to add detail afterwards, email us with roughly when it happened and what was said or shown.
I was charged and did not mean to be. What should I do?
Email us with the date, the amount and the name on your payment receipt. We will look into it. Coins are generally non-refundable except where the law requires otherwise.
Can I ask you to delete my information?
Yes. Tell us what you would like deleted and, if you have an account, the details that identify it. The privacy policy explains what we can and cannot delete.