The one-line version
Treat the person on the other side the way you would like a stranger to treat you. Be honest about who you are, do not pressure anyone and leave when a call is not working. If you can manage that, you will rarely need the rest of this page.
What is not allowed
- Anyone under 18. Minors are not allowed on the service. If you suspect one is on a call, end it and report it.
- Harassment and hate. No threats, insults, stalking or abuse aimed at a person or a group.
- Pressure and coercion. Do not push anyone to do something they have not offered, on camera or off it.
- Scams and money requests. Asking for money, gifts, card details or deposits is not allowed.
- Impersonation. Do not pretend to be someone else, use another person's photos or invent an emergency.
- Illegal content. Nothing that breaks the law where you or the other person live.
- Recording or sharing without consent. Do not capture, save or share what is on a call without the person's agreement.
- Spam and promotion. No advertising, links to other services or recruiting.
Honesty and privacy
You do not have to use your real name, and you do not owe anyone your life story. What you should not do is pretend to be someone else to get something from a stranger: a different age, a borrowed photo or a made-up crisis. Honest conversations are better conversations.
Whatever appears on a call belongs to the person it shows. If someone asks you to do something on camera that you have not offered, you can say no and leave. If you would like practical advice on keeping yourself comfortable, the help and safety guide lists the habits worth building.
What a good call looks like
Most calls are unremarkable in the best way. Two people say hello, ask a couple of easy questions, laugh at something small and then one of them taps Next or says goodnight. Nobody needs to remember it, and nobody leaves feeling worse.
A good call is one where both people could leave at any time and neither feels trapped. It is curious without being nosy, friendly without being pushy and honest without oversharing. If you are not sure whether something is fine to say, ask yourself whether you would say it to a stranger sitting next to you on a train.
If you would like a head start, the openers that get a reply are all written to meet this standard.
Reporting well
A report helps us most when it is specific. Use report from the call screen as soon as you can, and if you write to us afterwards, tell us roughly when it happened, which format you were using (video, audio or text) and what was said or shown. You do not need proof beyond that.
- Report during or straight after the call, while the details are fresh.
- Block the person even if you are not sure a rule was broken.
- Do not retaliate. Arguing back rarely helps and can get you reported too.
If you think a decision was wrong, you can contact us and ask us to look again.
Safety, minors and the law
Some things are not a matter of taste. Anything involving minors, threats of violence, exploitation or other illegal conduct is taken seriously, and we may pass relevant information to the authorities. If you are ever worried about someone's immediate safety, contact your local emergency services first and tell us afterwards.
Outside those cases, use common sense and kindness. The help and safety guide covers the day-to-day habits that keep calls comfortable.
What happens when the rules are broken
Reports are reviewed, and depending on what happened we may warn a person, limit what they can do or remove their access. Serious cases, such as anything involving minors or threats, can be referred to the appropriate authorities. A person who has been blocked cannot match with you again.
These guidelines work alongside the terms of service, which are the formal rules for using Voozchat. If you have a question about either, contact us and we will answer as clearly as we can.